Communication Skills in Care

Course Overview

The Communication Skills in Care Training Programme provides learners with the knowledge and practical skills required to communicate effectively with service users, families, colleagues, and other professionals. The programme promotes positive relationships and improved care outcomes through effective communication practices.

Aims

To equip learners with the skills required to communicate clearly, professionally, and compassionately within health and social care environments.

Skills Practised

This practical course supports learners to:

• Use verbal and non-verbal communication effectively
• Practise active listening skills
• Adapt communication to individual needs
• Manage difficult conversations professionally
• Maintain professional boundaries
• Record information accurately

Learning Outcomes

By the end of the course, learners will be able to:

• Understand the importance of effective communication
• Apply communication techniques appropriately
• Overcome communication barriers
• Support person-centred interactions
• Promote positive professional relationships

This will enable them to:

• Improve care quality
• Enhance teamwork and collaboration
• Reduce misunderstandings
• Support positive service user experiences

Course Dates and Duration

Delivery Format: Face-to-face, online or blended learning
Typical Duration: 1 day
Programme hours can be adapted to organisational requirements.

Assessment Method

Learners will:

• Participate in communication exercises
• Complete role-play activities
• Engage in professional discussions

Participants will receive a Certificate of Completion upon successful completion of the programme.